 Citizens Advice and each Citizens Advice Bureau are registered charities reliant on over 21,000 volunteers and need to raise funds to provide these vital services. The majority of our advisers are trained volunteers, helping people to resolve nearly 5.3 million problems every year.
All Citizens Advice Bureaux in England, Wales and Northern Ireland are members of Citizens Advice, the national charity which sets standards for advice and equal opportunities and supports bureaux with an information system, training and other services.
Citizens Advice also co-ordinates social policy, media, publicity and parliamentary work and maintains an information and advice website at which receives over 400,000 visits per month. Click here to visit this.
Click here for more details of the work of Citizens Advice.
Key facts 2004-5
The Citizens Advice service helps people resolve their money, legal and other problems by providing free advice and information, and by influencing policymakers. The work of the Citizens Advice service impacts on people’s lives in thousands of different ways. The service is:
- one of the UK's largest voluntary organisations. Citizens Advice and all bureaux are registered charities
- made up of a network of Citizens Advice Bureaux. There are 475 members in England, Wales and Northern Ireland (at 31 March 2005)
- a provider of free, independent and impartial information and advice from nearly 3,400 locations – helping people resolve nearly 5.3 million new problems a year
- a respected source of influence on local and national policy
- the largest provider of free money advice in the UK
- an employer and skills training agency with a workforce of over
28,000 people, the majority of these are volunteers
- well known by the public. 96 per cent of the public has heard of Citizens Advice and 41 per cent have used the service at some time in their lives. (MORI 2001)
Social Policy
 Citizens Advice (CA) uses CAB clients' evidence to campaign for change
In 2004/05 CA researched and wrote several evidence reports, detailed responses to consultations and select committees and provided numerous parliamentary briefings for MPs and Assembly Members on a variety of issues. CA’s social policy affects the lives of people who may never have used the services of a Citizens Advice Bureau.
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